Refund policy
Returns & refunds
Last updated: 5 October 2026
Contact: wearepopculture.club@gmail.com
14 days to change your mind
You may return a standard catalogue t-shirt by notifying us within 14 calendar days after delivery. If your order arrives in several parcels, this period starts when you receive the last item. Email your order number and the items you wish to return. An unequivocal statement is sufficient; the form below is optional. Send the goods back within 14 days after notifying us.
Our catalogue designs are printed especially for you after ordering. Printing a standard design on demand, or choosing a standard colour or size, does not by itself remove your right to withdraw. The statutory exception applies only to genuinely personalised goods made to your individual specifications, such as your own artwork or name.
Returning your tee
We will provide the appropriate return address and instructions. Please do not send goods to our registered office or to a production partner without instructions. You pay the direct return postage for a change of mind; we do not charge a restocking fee. Keep proof of dispatch. Handle the item only as necessary to check its nature, characteristics and fit. You may be responsible for loss of value caused by further use, washing or damage; this does not automatically cancel your withdrawal right.
Refunds
We refund the amounts paid for returned items and any standard outbound delivery charge within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you sent them back, whichever comes first. Standard outbound shipping is free. Refunds use your original payment method unless you expressly agree otherwise, without refund fees. For a partially returned bundle, refunds reflect the price actually paid for the returned items after the discount; your statutory rights remain unchanged.
Faulty, damaged or incorrect items
Email us with your order number and, where possible, photographs. We will arrange an appropriate remedy and cover necessary return costs for a confirmed fault or fulfilment error. Your mandatory consumer rights and legal guarantees are unaffected by the 14-day change-of-mind period. You do not need to pursue a claim directly with Gelato.
Cancellations & exchanges
Contact us as soon as possible if you need to change or cancel an order. Production can begin quickly, so a change before dispatch is not always possible. This does not remove applicable withdrawal rights. For a different standard size or colour, contact us about returning the original item and ordering the replacement.
Optional withdrawal form
To We Are Pop Culture / SNR Society OÜ, wearepopculture.club@gmail.com:
I hereby give notice that I withdraw from my contract for the following goods: […]
Ordered on / received on: […]
Order number: […]
Consumer name and address: […]
Date: […]
Signature (only if this form is sent on paper): […]